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Alexandru Trufanda
System Administrator

Iasi, ROMANIA

5+ years experience

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420€/day

PROPOSE A MISSION

MY EXPERIENCE

Capgemini

August 2013 - August 2014



Customer Service Advisor (french and english).
- Undertaking initial incident diagnosis and solving as many as possible on initial contact.
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages.
- Proactive flagging incidents where no knowledge solution was found.
- Meeting or exceeding the level of service when responding to all incoming incidents.
- Accurate and timely hand off to other resolving teams.
- User accounts administration.
- New team members mentoring.

SCC

August 2014 - July 2018



Technical Support.
- Ticket management - Check of priorities and data contained in the case and assignment to the right team.
- First point of escalation for L1 engineers.
- Assist field and onsite engineers to replace faulty parts.
- Troubleshoot servers, printers and network devices.
- Document solutions for future actions.
- Qualify hardware problems.
- First point of contact for end users and onsite engineers.
- Troubleshoot workstations, laptops and billing devices.

Main area of expertise :
SERVERS : HP, DELL, IBM
STORAGE : HP, DELL, IBM
NETWORK Devices : HP
PRINTERS : Lexmark, Samsung, Hp, Kyocera, Brother.

MY STACK

IT Infrastructure
Active Directory, VMware, Windows Server, Network administration, System administration, Windows
Others
ITIL, Technical Support, Team management, Time Management
Protocols
DHCP, DNS

MY TESTS

NAME
SCORE
English language quiz B2
57/80
MS Word 2010 quiz beginner level
14/27

Skills

Active DirectoryVMwareWindows ServerITILTechnical Support

Spoken languages

ROMANIAN: Native

ENGLISH: Advanced

FRENCH: Advanced

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