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Alexandru T.
Sysops Engineer

Romania-Iasi

4+ years experience

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420€/day

PROPOSE A MISSION

MY EXPERIENCE

SCC

Aug 2014 - Jul 2018




Technical Support.
- Ticket management - Check of priorities and data contained in the case and assignment to the right team.
- First point of escalation for L1 engineers.
- Assist field and onsite engineers to replace faulty parts.
- Troubleshoot servers, printers and network devices.
- Document solutions for future actions.
- Qualify hardware problems.
- First point of contact for end users and onsite engineers.
- Troubleshoot workstations, laptops and billing devices.

Main area of expertise :
SERVERS : HP, DELL, IBM
STORAGE : HP, DELL, IBM
NETWORK Devices : HP
PRINTERS : Lexmark, Samsung, Hp, Kyocera, Brother.

Capgemini

Aug 2013 - Aug 2014




Customer Service Advisor (french and english).
- Undertaking initial incident diagnosis and solving as many as possible on initial contact.
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages.
- Proactive flagging incidents where no knowledge solution was found.
- Meeting or exceeding the level of service when responding to all incoming incidents.
- Accurate and timely hand off to other resolving teams.
- User accounts administration.
- New team members mentoring.

MY TESTS

NAME
SCORE
English language quiz B2
57/80

Spoken languages

ROMANIAN: Native

FRENCH: Advanced

ENGLISH: Advanced

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