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Burci Bogdan
Software Developer

Brasov, ROMANIA

9+ years experience

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420€/day

PROPOSE A MISSION

MY EXPERIENCE

VODAFONE ROMANIA SA

February 2007 - July 2008

Team Leader, Customer Service, Customer Operations

Main responsibilities::
- Select, recruit and train the most appropriate employees in order to perform according to the
company’s standards;
- Motivate the staf so that they can be able to accomplish the tasks and to achieve the necessary
skills in this area of work;
- Participate in evaluating and reviewing the process of achieving the company’s objectives;
- Participate in the process of implementing the projects, managing and even improving them
trough Six Sigma methodoloy
- Actively participate in the interdepartmental actions

Vodafone

July 2008 - December 2010

Team Leader, CS Business, Voice and Mobile Data

Main responsibilities:
- Planning and implementing professional development strategies for a team of approximately
20 direct reports, supporting them through feedback and coaching; building succession plans;
managing low performers according to internal human resources procedures;
- Creating and implementing the plan for increasing the quality in Call Center, measured
through Customer Satisfaction Survey
- Ensuring that all staf is fully trained in department policies and procedures; takes corrective
action to deal with breaches in the Code of Conduct;
- Ensuring that all staf has established objectives in place; setting staf objectives, reviewing
their performance; Managing and supporting necessary changes in order to achieve new team
and departament targets;
Achivements:
- i successfully coordinated a team of low performers growing departments results, reaching
three months with results above target
- i successfully coordinated a team of top performers ontaining consistent results over target
- i successfuly coordinated email support team for business customers
- i have developedvast majority of top performes helping them to reach higher positions in
Vodafone departmens
Team Leader, Customer Service, Customer Operations

VODAFONE ROMANIA

December 2010 - November 2015

Team Leader, Customer Service, Customer Operations, Acting Manager, Telesales, Customer Service Mobile Data

Team Leader, Customer Service, Customer Operations
Dates Employed Sep 2013 – Nov 2015
Employment Duration 2 yrs 3 mos
Location Brasov County, Romania

Main responsibilities:
- Select, recruit and train the most appropriate employees in order to perform according to the
company’s standards;
- Motivate the staf so that they can be able to accomplish the tasks and to achieve the n... See more
Title Team Leader, Telesales Consumer, Customer Operations
Dates Employed Sep 2011 – Sep 2013
Employment Duration 2 yrs 1 mo
Location Brasov County, Romania

Main responsibilities:
Protect and profitably grow the company consumer customers data base by leading and
managing a telesales team to deliver on the Sales acquisition and retention targets
- To develop people sales skills by regular coaching activities: on the job training, role pla... See more
Title Acting Manager, Telesales
Dates Employed Apr 2011 – Aug 2011
Employment Duration 5 mos
Location Ploiesti

Main responsibilities:
- Develop and implement Telesales Consumer strategy
- Setting realistic targets that sustain the strategy
- Manage 6 Team Leaders in order to achieveand stretch targets... See more
Title Team Leader, Customer Service Mobile Data
Dates Employed Dec 2010 – Apr 2011
Employment Duration 5 mos
Location Brasov County, Romania

Main responsibilities:
-Select, recruit and train the most appropriate employees in order to perform according to the
company’s standards;
- Manage and monitor the employees to maintain the company’s high standard and meet the
market requirements;
- Solve the problems occurred and ensure timely and appropriate solutions are adopted
avoiding customer’s complaint;
- Evaluate performance of staf , recommends promotion or additional training;
- Participate in implementing the company strategies in short and long term;
- Participate in the redesign of online self-care application, myVodafone;
Achievements:
- i took a team of new agents and in three months the results were above target
- i developed the subordinate agents and when i move to another deparment, one member from
my team took my place

Competence Call Center

November 2015 - April 2016

Sales Team Manager

Main responsibilities:
Protect and profitably grow the company consumer customers data base by leading and
managing a telesales team to deliver on the Sales acquisition
- To develop people sales skills by regular coaching activities: on the job training, role plays
and sharing best practices
Select, recruit and train the most appropriate employees in order to perform according to the
company’s standards;

Aim 4 Solutions

July 2016 - September 2019

Developer

Web developer: Php, Mysql, Javascript, Jquery, Vue Js, Html5, CSS3
Frameworks: Wordpress, Laravel
Other tools: git, npm, webpack, composer

MY STACK

Languages
HTML5, JavaScript, PHP, CSS3
Frameworks
Laravel, jQuery, WordPress
Databases
MySQL
Technologies
Composer, CRM, NPM, Vue.js, Webpack.js
IT Infrastructure
Git
Others
Management, Project Management, Team management
Embedded and Telecom
Telecommunications

MY TESTS

NAME
SCORE
Vue.js quiz medium level
15/20
JavaScript ES6 quiz medium level
11/20
JS, HTML, CSS, OOP and SQL quiz beginner level
49/60

Skills

HTML5JavaScriptPHPLaravelMySQL

Spoken languages

ROMANIAN: Native

ENGLISH: Advanced

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