Nancy Joseph
Scrum Master


13+ years experience

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Infosys Technologies

June 2004 - June 2006

Software Engineer

Client: LexisNexis, Ohio, US Project: Rosetta: The web application is used for searching legal/news/business information as per a user's subscription. Technologies used: Java, JSP, Struts, Oracle DB Responsibilities: * Participated in requirement clarification sessions with the client. * Wrote high & low level design specs for the features being developed. * Developed and unit tested search pages for the Australian, French and Canadian legal adaptations of Rosetta.


June 2006 - May 2008

Sr. Software Engineer

Client: Global Delivery Center, India Project: Residual Billing System An online dashboard that integrates all GDC projects for the purpose of billing IBM India's expenses that include labor, infrastructure; software licenses, leases & telecommunication charges.. Technologies used: Struts, Java/J2EE framework and IBM DB2. Responsibilities: * Wrote use-cases & prepared prototypes. * Designed, implemented, tested and deployed the web application.

Aris Global

May 2008 - September 2009

Programmer Analyst

Client: Roche, India Project: agXchange An enterprise-wide application to support the exchange of adverse events, products and other data with health authorities including partners, clinical & study investigators. Technologies used: Spring, JSF, Java/J2EE framework and Oracle 9i. Responsibilities: * Participated in requirement analysis & wrote use-cases. * Wrote unit test cases & JUnits * Performed peer code reviews. * Designed, implemented, tested and deployed OST (Outbound Submissions Tracking) and IRT (Inbound Receipt and Triage) modules of agXchange to Weblogic clusters.

Accenture –Bangalore, India/ Houston, US

November 2009 - July 2012


• Analyzed    new    requirements,    estimated,    planned,    implemented    &    deployed    the    enhancements.
• Worked    closely    with    a    third    party    vendor    to    fix    IV&V    issues    reported    by    them.        Client:    Intertek,    Houston,    US    Projects:    SAM:    A    tool    that’s    used    to    track    all    orders    nominated    for    inspection    by    Intertek.
Ø Originally    built    for    Oil    &    Commodities.    Extended    to    include    Agricultural    goods.        MTC2.0:    My    Test    Central    is    a    group    of    applications    that    are    used    by    Intertek’s    engineers    and    their    customers    to    create    and    track    inspection    projects.
Ø Created    web    services    to    fetch    data    from    one    of    their    customer’s    database.    Integrated    MTC2.0    with    their    invoicing    system.        Responsibilities:    
• Performed    System    Analysis    (AS    IS-    TO    BE)    for    two    projects    at    the    client    location.    Identified    the    problem    statement    &    proposed    new    solutions.
• Performed    stakeholder    analysis    and    prepared    a    project    charter    for    them.
• Set    up    a    team    of    developers    &    testers    at    offshore    to    carry    out    the    planned    implementation.   
• Acted    as    a    one-point    contact    to    the    business    for    status    reporting    &    escalations.   
• Mentored    the    team    by    enabling    them    to    analyze    new    change    requests    independently.   
• Performed    design    &    code    reviews.  
Ø End-to-end    implementation    of    an    entire    new    portfolio    for    a    new    client.
Ø Instrumental    in    setting    up    a    pilot    run    for    third    line    application    support.    
Genisys Software – Bangalore, India /London, UK       Jul 2012 – Nov 2014
Ø Established    a    delivery    process    to    ensure    both    client    satisfaction    and    mutual    trust.    
Goldman    Sachs,    Bangalore,    India   
NUCA:    An    engine    that    prorates    costs    incurred    across    trades    and    generates output    files    in    a    specific    format    to    be    fed    into    another    downstream.
Targeted    Content    Distribution:        This    service    enables    salespeople    to    specifically   distribute    trade    and    research    content    to    their    client    contacts.
Revenue  Adjustment:    This    service    is    used    to    adjust    attributions/contributions    to    the   sales    revenue    for    the    sales    management.
Technologies    used:    Java,    JSP,    SQL    server,    Hibernate,    Struts,    UNIX    shell    scripting   Responsibilities:
• Worked    closely    with    the    client    SME    to    implement    recommended    changes    to    NUCA,    including    tallying    totals    and    sending    email    alerts    in    case    of    failure.
• Implemented    Targeted    content    distribution    &    Revenue    adjustment.
• Promoted    daily    builds    and    send    a    Jenkins    build    report    to    client    SME.
• Performed    peer    code    reviews.    • Ensured    100%    JUnit    coverage.   

Genisys Software

July 2012 - November 2014

Project Manager/ Scrum Master

Client: Aegis Media, London, UK Responsibilities: Project Manager for managing the Aegis 3rd line support portfolio * Managed 3rd line application support by creating a seamless bridge between application users and their business. * Led multiple teams across multisite locations to successful project deliveries. * Scoped, estimated & scheduled implementation of the proposed changes. * Identified tools and improvised on automation as and when required to minimize human error. * Worked closely with the Quality Assurance team to design a Quality management strategy. * Worked closely with the product owners and SME's to understand client requirements, propose alternatives & troubleshoot application issues. * Facilitated sprint planning, daily stand ups, demos, & retrospectives. Achievements: Ø Instrumental in establishing quality gateways in the delivery process to ensure data accuracy and data protection. Ø Minimized the go to market time for onboarding new clients significantly by automating the on- boarding process. Ø Identified problem areas in the current implementation and proposed new improved solutions to increase the utilization of the tools.

Cisco Systems

December 2014 - September 2015

Scrum Master

Responsibilities: Project Management and Scrum Master for three scrum teams * Coach and mentor scrum teams on Agile best practices. * Facilitate daily standups, sprint planning, demos & retrospectives. * Help the team in identifying & removing impediments/blockers. * Ensure the team maintains a healthy velocity. * Release planning for every quarters * Ensure on time release. * Maintain an open & transparent communication channel between the scrum team and the product teams. * Work closely with the product teams to ensure the product roadmap is in place. * Ensure the availability and participation of product teams in backlog prioritization and refinement. Achievements: Ø Transformed three scrum teams into fully self-managed teams delivering high quality work products. Ø Scrum team's velocity increased progressively over multiple sprints. Ø Increased a product's utilization from 50% to 80% by helping the product owner in prioritizing product backlog and creating an effective product roadmap. Ø Established interoperability quality checks for dependent systems to ensure timely deliveries of user stories.


August 2016 - September 2018

Scrum Master

Responsibilities: § Work with Scrum teams by helping them understand agile best practices and define frameworks that facilitate their development processes through a retrospective feedback loop. § Facilitate scrum teams in successfully completing their Sprints by removing blockers (if any). § Manage stakeholder's expectations to protect scrum teams from being held accountable for unreasonable deliveries. § Facilitate scrum teams in achieving CI/CD § Work with product owners, development managers & business owners to define KPIs and goals for Scrum teams. § Work with the research team to define problem statements, formulate hypothesis, define scope of feasibility studies and help them document their experiments and results. § Help integrate the QA function within the scrum teams to automate regression testing to allow for faster delivery to customers. § Help facilitate stakeholder management by setting up regular workshops between product owners and business owners to create & monitor product roadmaps.


September 2018 - September 2019

Scrum Master

Responsibilities: § Work with a Scrum team to deliver 3rd party API integrations § Work with product owner to groom team's backlog based on quarterly roadmaps § Work with external stakeholders to put together a lean process to manage pipelines and monitor progress on integrations § Conduct Sprint planning, Daily standups, Sprint review and Sprint Retrospectives § Capture metrics to track team's progress


Analysis methods and tools
Agile, JIRA, Junit, Rational ClearCase
Java, JEE, JavaScript, Matlab, Scala, Shell Scripting, XML
Project Management, Big Data, Business Analysis, Release Management, Risk management, Team management, Troubleshooting, Twitter
AJAX, Hibernate, JavaServer Faces
DB2, Microsoft SQL Server, Oracle, Oracle 9i
Big Data
IBM WebSphere, Machine Learning
Machine Learning
Neural networks
Software testing
Regression testing


AgileJavaJEEProject Management

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