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Romanita P.
Product Owner

United Kingdom-London

22+ years experience

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575€/day

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MY EXPERIENCE

Freelance

Jan 2017

Product owner and Business Analyst

Product owner and Business Analyst with process mappings, focused on UX design, managing Digital Products implementation
2017-current: – Freelance, project based
My Projects portfolio: • Staykeepers LTD, a Hospitality UK family owned company – Digital strategy, business processes analysis and improvements architecture, creation of User Journeys, wireframe, epics and user stories, backlog prioritisation and release plan monitoring for a new high-performance integrated booking-platform and property management jobs • VIL Services, a turn key solution UK Start-up, private owned company – Product Strategy and operational framework to include digital interior design product to serve to turn key solutions from design and site measurements, purchasing proposal, appliances, to installation and handover. • L.P.Geophysics LTD – a geophysics UK private owned start-up – Business Strategy and operational framework to include a bespoke digital product development (integrated data and systems for geo-surveying). • The Earth School – a self-coaching UK stat-up private owned company - Product design, epics and user stories, UX process and prototyping, for this new concept of Business Coaching application (under NDA)
 

Domino Printing Science UK

Jan 2015 - Jan 2017

Product Owner and Senior Business Process Architect

Product Owner and Senior Business Process Architect, focused on digital Transformation products 2015-2017: Domino Printing Science UK (Global Printing Manufacturing, a Brother Group company)  Digital products to drive customer experience, customer community and related operations for to assist company’s Transformation and Change Program.
• Delivered wireframe and prototype of Salesfoce.com - Customer Community (SF Sandbox), to include concept and configuration, hand-on project management, UX mapping, epics and user stories to cover Customer Journey’s key touchpoints, to include user management and configuration of 2000 internal users and 80 Business Partners • Delivered implementation of Salesforce.com - Knowledge Base, to include concept and prototype, hands-on Project Management, UX mapping, epics and user stories, project documentation, user configuration, user testing and UAT, user training, and Go live for 2000 internal users  • Delivered Customer Journey mapping to cover 10 multifunctional business areas and align with the company’s Customer Centric Strategy to include process documentation and roles definition for Global organisation within 31 countries and 2000 internal users and 80 Business Partners  • Delivered Oracle EBS business process mapping to include 120 financial processes, user roles definition, responsibilities and hierarchy mapped over the business processes, to facilitate Change Program through Training scheduling for 2000 internal users  • Created MVP for MDM (Master Data Management), and roadmap draft translating existing tech tools into business value proposition

Kelso Consulting SRL

Jan 2014 - Jan 2015

Digital Product Architect

Digital Product Architect focused on E-commerce management
2014-2015: Kelso Consulting SRL – Romanian Digital Marketing start-up - Implemented Digital library application for Romanian Musical Encyclopaedia – a Digital product developed in-house, an EU financed project to enable a library of more than 2000 Romanian singers, musicians and bands

Liberty Global Group company, UPC Romania (Telco)

Jan 2013 - Jan 2014

Manager Business Process Analysis

Manager Business Process Analysis, managing Digital implementation projects for Sales channels  2013-2014: Liberty Global Group company, UPC Romania (Telco) -  Business process analysis and documentation to prepare BRS for this in-house business specific application implementation – Sales Campaigns dedicated; B2B lead management and sales campaigns organised - achieved 2% acquisition rate , managing Digital implementation projects for Sales channels 
2013-2014: Liberty Global Group company, UPC Romania (Telco) -  Business process analysis and documentation to prepare BRS for this in-house business specific application implementation – Sales Campaigns dedicated; B2B lead management and sales campaigns organised - achieved 2% acquisition rate

Deutche Telekom Group company, Telekom Romania (Telco)

Jan 2004 - Jan 2013

Business Process Manager

Business Process Manager, managing business Transformation Program Office to prepare and implement Digital Business Applications (Oracle OnDemand, SalesForce SFA, and Siebel CRM) during M&A process
2004-2013: Deutche Telekom Group company, Telekom Romania (Telco)  • Delivered processes mapping for Pre-Sales, Sales and Post-Sales to include 30 processes re-engineered to prepare digital implementation of Oracle OnDemand, SalesForce SFA, and Siebel CRM • Implemented and hand-on project managed business applications - Oracle OnDemand, Salesforce.com - Sales and Service Cloud, and Siebel CRM, on-site training for 180 users covering B2B SME and SOHO direct sales, in/outbound call-centre, back-office and business partners • Developed and implemented Data driven digital reporting solution from definition to completion thru key data points and based on team’s KPI, and implemented BalanceScoreCard and Dashboards 180 users covering B2B SME and SOHO direct sales, in/outbound call-centre, back-office and business partners • Managed the Business Transformation Program team of 10, including project budget, mapping over 300 processes and documentation to implement digital products nationwide and train 500 users – for Administration, Real estate & HR, and B2B SME Sales functions in 42 counties to cover 5 national regions.

EARLIER CAREER

Jan 1999 - Jan 2008

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05/2004-01/2008, Deutche Telekom Group company, Telekom Romania (Telco), Program Office Manager 2003-05/2004, NATO House (NGO), Executive Director 08/2002-11/2003, Cumpana 1993 (Manufacturing, FMCG), Logistics Director
01/1999-08/2002, Vodafone Romania / MobiFon (Telco), Logistics & Operations Manager

Certifications

Jan 1999 - Jan 2008

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• Lean Six Sigma Black Belt (2018)
• Business Analytics (2017)
• Lean Six Sigma Green Belt (2011)
• Coaching and Business Performance (2010)
• Change Management (2008)
• Project Management PMI (2001)
• Supply Chain & Procurement for Logistics (2001)
• Leadership and Management Techniques (2000)
• Professional Executive Secretary (2000)
• The Effective Manager (1999)
• Managing Customer and Clients Relations (1999)
• Conference, Meeting & Events Man. (1999)
• Executive PA in Business (1999)
• Project Management for PAs (1999)
 

Expertise

Jan 1999 - Jan 2008

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CAREER HIGHLIGHTS:
• Developed and implemented 5 bespoke applications for Logistics: Warehousing (Telco), Distribution (FMCG), Sales funnel (Telco), Musical Knowledgebase (e-commerce), Property management app (Hospitality)
• Fully configured and implemented 2 Salesforce.com modules, Knowledgebase and Customer Community, with Domino Printing Science
• Created RFQ and business requirements to implement Content Management System (CMS) to integrate with SalesForce.com at Domino Printing
• Created MVP and wireframe for internal support teams managing Properties and Landlord (Hospitality) • 3 Business Transformation and Change Programmes assisted through analysis and prioritisation of +250 silo business processes and data, mapped and designed overlapped data and processes for 31 countries into a single version of the truth, to prepare the integration of +15 different systems and silo databases, to include 13 business areas such as Administration & HR, Finance, Customer and Sales Operations, Logistics and Distribution.
  • Agile methodology used to Product manage implementation of Oracle EBS, Siebel SFA and Salesforce.com to include discovery of business processes and data analysis, process mapping development, sprint and backlog prioritisation and implementation for 6 different corporations, nationwide and globally, to serve Sales and Customer Operations, Marketing, Finance, Logistics and Distribution business areas. 
• Assisted the Contact Strategy Programme and streamlined the Customer Journey process to a single version of internal processes from a baseline of 14 different processes in 31 countries, sprint and backlog prioritisation, configuration and support implementation of SalesForce.com, assisting the integration with Oracle - Service Cloud, Sales Cloud and Knowledgebase, and Customer Community (Portal), UX design including wireframe and prototype to define the CX process continuous improvements.
• People management, training and coaching – setup logistics, sales support and FMCG teams, managed and coached cross-functional teams including 3 project teams at Deutche Telekom, Vodafone and Domino Printing, and 2 scrum teams at Domino Printing and Staykeepers, 2 business analysis sales (8) and marketing teams of (5), 1 Client team of 3 at LPG and 3 at Staykeepers (founders), long term coaching for 3 individual professionals
• Industries – e-commerce, BPM, logistics, warehousing and distribution, geophysics, telecoms, manufacturing, printing, hospitality

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