• Developed and implemented 5 bespoke applications for Logistics: Warehousing (Telco), Distribution (FMCG), Sales funnel (Telco), Musical Knowledgebase (e-commerce), Property management app (Hospitality)
• Fully configured and implemented 2 Salesforce.com modules, Knowledgebase and Customer Community, with Domino Printing Science
• Created RFQ and business requirements to implement Content Management System (CMS) to integrate with SalesForce.com at Domino Printing
• Created MVP and wireframe for internal support teams managing Properties and Landlord (Hospitality) • 3 Business Transformation and Change Programmes assisted through analysis and prioritisation of +250 silo business processes and data, mapped and designed overlapped data and processes for 31 countries into a single version of the truth, to prepare the integration of +15 different systems and silo databases, to include 13 business areas such as Administration & HR, Finance, Customer and Sales Operations, Logistics and Distribution.
• Agile methodology used to Product manage implementation of Oracle EBS, Siebel SFA and Salesforce.com to include discovery of business processes and data analysis, process mapping development, sprint and backlog prioritisation and implementation for 6 different corporations, nationwide and globally, to serve Sales and Customer Operations, Marketing, Finance, Logistics and Distribution business areas.
• Assisted the Contact Strategy Programme and streamlined the Customer Journey process to a single version of internal processes from a baseline of 14 different processes in 31 countries, sprint and backlog prioritisation, configuration and support implementation of SalesForce.com, assisting the integration with Oracle - Service Cloud, Sales Cloud and Knowledgebase, and Customer Community (Portal), UX design including wireframe and prototype to define the CX process continuous improvements.
• People management, training and coaching – setup logistics, sales support and FMCG teams, managed and coached cross-functional teams including 3 project teams at Deutche Telekom, Vodafone and Domino Printing, and 2 scrum teams at Domino Printing and Staykeepers, 2 business analysis sales (8) and marketing teams of (5), 1 Client team of 3 at LPG and 3 at Staykeepers (founders), long term coaching for 3 individual professionals
• Industries – e-commerce, BPM, logistics, warehousing and distribution, geophysics, telecoms, manufacturing, printing, hospitality