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City and Guilds
November 2002 - October 2010
Product Coordinator (Jul 2007 - Oct 2010)
Commissioning suitable writers/consultants and examiners for development/review of paper-based and online assessment and marking candidate scripts.
Arranging and facilitating moderation/standardisation/review.
Using SAP software to setup assessments and release candidate results to target.
Handling results appeals from candidates and colleges/training centres.
Liaising with the Policy team to resolve malpractice cases and incidents.
Creating monthly news for electronic distribution.
Ensuring correct information on the information website and product catalogue relating to products in the portfolio.
Attending industry specific events to raise brand awareness.
Administrator (Sep 2005 to July 2007)
Formatting and preparing moderated paper-based/online assessment material for proof/ print within agreed timelines.
Liaising with internal stakeholders to ensure material is sent to print and the prints returned to store on or ahead of target.
Generating writer/consultant contracts to commission assessment material.
Liaising with writers/consultants to ensure commissioned material is produced on target, as well as to company guidelines and ‘house style’.
Proofreading assessment material and support documentation pre and post-print.
Booking meeting/conference rooms and making travel/accommodation arrangements for internal/external customers.
Answering telephone/fax/email queries relating to qualifications in the Land & Construction sector.
Customer Services Representative (to Sep 2005)
Responding to telephone/e-mail/fax queries from colleges/training institutions and students regarding products and services offered.
Acting as liaison between product sector and Customer Services department to enable clear communication between both teams regarding internal/external queries.
Manning's Global Alumni, Inc.
September 2008 - September 2019
Close liaison with the CEO and legal counsel regarding governance issues and preservation of the organisation’s integrity.
Planning, booking and creating agendas for executive (and non-executive) meetings.
Drafting and distributing minutes to Board and committee members.
Galvanizing Board and committee members into making appropriate decisions and positively representing the organisation.
•tChief Communications Officer
Creating email accounts for new committee members and issuing electronic welcome packs.
Ensuring all official documentation/marketing material being disseminated is representative of Manning’s 85, Inc.
Ensuring all electronic queries are responded to, in accordance with the organisation’s policy on Customer Satisfaction.
Updating (design and content) the website - www.mannings85.com.
Compiling and publishing the newsletter.
Approving or assisting in the design of marketing material.
Setting up, testing and issuing access details for online conferencing.
Coordinating annual fundraising events in the UK.
February 2012 - September 2019
Design and development of websites and marketing material for personal use and small
in Tariff Resolutions Manager
March 2014 - September 2019
- managing/resolving customer complaints/dissatisfactions primarily related to Feed-in Tariff (FiT)
accounts or applications
- liaising with other departments in order to resolve other energy related complaints/dissatisfaction
- Feeding back to Service Delivery Team and other FiT-related teams regarding issues raised, with a view to preventing future occurrences of same
- processing FiT applications, extensions and scheduled meter reads.
As needed - open to ofers < 24hr response time
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