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Computer Generated Solutions
November 2011 - April 2014
Customer Care Consultant.
- Handling technical issues (software-related) for the customers of an American service provider via phone and by establishing a remote connection to the user's PC.
- Complying to the procedures and meeting the quality targets (client satisfaction and issue resolution) on every call in a timely manner.
- Recording the steps taken on every call and filing problem reports to other departments, if necessary.
- Attending different trainings and team meetings in order to stay in touch with the latest procedures, products and possible issues.
- Exceeding the targets every 2 out of 3 months.
- Achieving good results - the best agent from all the sites for 2 months in a row.
Lugera & Makler
May 2013 - September 2013
- Registering resumes into a database.
- Selecting potential candidates from the database and from different websites.
- Informing candidates about career opportunities and scheduling interviews.
Florin Asavei PFA
April 2014 - November 2015
Administrator / Consultant.
- Collaborating with an important company from UK.
- Respecting the contract and the deadlines.
- Promoting our client's business in Romania.
- Helping them develop a new branch in Romania.
- Hiring and coordinating a team of 3 consultants.
- Finding different technical solutions & procedures for HR-related tasks.
The First Sence
July 2015 - April 2016
Software Tester & Customer Service Representative.
- Performing manual tests in different scenarios and conditions.
- Making sure that the web application performs well on all browsers and devices.
- Identifying, isolating, replicating, and reporting bugs and errors.
- Assisting the clients with different technical issues or questions.
- Providing information regarding products and services.
- Suggesting new features to the Scrum Master based on the users' feedback.
- Editing and processing photos and panoramas in order to create the Virtual Tours.
Skills: Adobe Photoshop.
April 2016 - September 2016
Software Tester & Marketing Assistant.
- Customer service and software testing for a startup providing web development solutions.
- Handling customer queries.
- Running daily tests and reporting any issues to the developers.
- Retesting and Regression Testing after each software update.
- Assigning and tracking tasks and bugs for the development team using JIRA.
- Working closely with the developers and designers in order to perfect the product according to the customers' feedback.
- Creating wire-frames and working closely with the marketing team.
- Creating e-mail campaigns.
- Doing research and gathering data.
Skills : Adobe Photoshop, HTML, CSS, Jira.
October 2016 - April 2017
- Working on various projects.
April 2017 - September 2019
- Development of various projects using different technologies.
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