Dhanya S.
Front End Developer


6+ years experience

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Redknot Consulting

May 2018


Environment: HTML5, Typescript, CSS3, RESTful API, Single page application (SPA), Responsive Design, Bootstrap, Angular 6, Angular Material


* Analyzed system requirements, including identifying program interactions and appropriate interfaces between affected components and sub systems. Identify the dependencies on other applications, components and sub systems
* Worked extensively on Angular 6, Angular Material, Angular CLI and Restful web-services
* Worked closely with the back-end developer in the process of building the RESTful API
* Hands-on software development with HTML, CSS, Typescript
* Worked with outside data sources and APIs
* Worked with Node Packaged Management for configuring the project according to our needs Delivering a complete front-end application
* Worked knowledge of front end optimization and performance techniques.
* Made design recommendations towards the development of new code or reuse of existing code
* Ensured high performance application on mobile and desktop
* Developed and Administrated the new Angular based website
* Participated in the entire agile/scrum process such as Sprint Planning, Tasking and Estimation of the assigned work
* Responsible for the development of re-usable services, user interfaces, unit testing, and code reviews
* Individually managed in structuring a single page applications to make them easy to maintain and to ensure they are highly modularized

Allsec Technology ltd.

Jul 2014 - Dec 2016

IT Support Analyst

* Managed and tracked customer queries and provided information about products and services.
* Kept records of inquiries, complaints, and comments, as well as actions taken.
* Followed up to ensure that appropriate actions were taken on customer's requests.
* Escalated unresolved customer complaints to designated department.
* Referred special requests to designated departments for further investigation.
* Assisted with software installations.

Society for Information Technology

Oct 2011 - Dec 2013

IT Support Analyst

Society for Information Technology and Development
* Documented and tracked all received requests in incident management system.
* Collected and updated data to assist with customer issues and concerns.
* Assisted with software installations.
* Customized customer service experience to fit each client-based need
* Created, managed and reset customer accounts via password administration tools and account management.
* Configured software, VPN troubleshooting, LAN, DNS and browsers internet settings to allow accessibility to online products
* Basic troubleshooting for mobile devices including Android and Apple phones
* Provided technical care for business customers using QuickBooks
* Improved customer relations and achieved excellent customer service
* Provided inter-departmental collaboration by escalating unresolved issues to appropriate support functions.


Oct 2011 - Dec 2013


• Angular 7 ( formerly Angular 2 ) The Complete Guide -  Certification completed
• Angular (full app) with Angular Material , Angularfire and NgRx


Oct 2011 - Dec 2013


Rate Consolidation Web Application for Credit Union
A web application to provide consolidated deposit and mortgage rates from multiple providers for a Credit Union. The project involved building an automated bot to perform automated periodic scan of the rate providers and building a responsive web application for presenting the rates to the clients.

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