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325€/dayPROPOSE A MISSION
January 1970 - September 2019
January 1970 - September 2019
Society for Information Technology
October 2011 - December 2013
Society for Information Technology and Development * Documented and tracked all received requests in incident management system. * Collected and updated data to assist with customer issues and concerns. * Assisted with software installations. * Customized customer service experience to fit each client-based need * Created, managed and reset customer accounts via password administration tools and account management. * Configured software, VPN troubleshooting, LAN, DNS and browsers internet settings to allow accessibility to online products * Basic troubleshooting for mobile devices including Android and Apple phones * Provided technical care for business customers using QuickBooks * Improved customer relations and achieved excellent customer service * Provided inter-departmental collaboration by escalating unresolved issues to appropriate support functions.
Allsec Technology ltd.
July 2014 - December 2016
* Managed and tracked customer queries and provided information about products and services. * Kept records of inquiries, complaints, and comments, as well as actions taken. * Followed up to ensure that appropriate actions were taken on customer's requests. * Escalated unresolved customer complaints to designated department. * Referred special requests to designated departments for further investigation. * Assisted with software installations.
May 2018 - September 2019
Environment: HTML5, Typescript, CSS3, RESTful API, Single page application (SPA), Responsive Design, Bootstrap, Angular 6, Angular Material Responsibilities: * Analyzed system requirements, including identifying program interactions and appropriate interfaces between affected components and sub systems. Identify the dependencies on other applications, components and sub systems * Worked extensively on Angular 6, Angular Material, Angular CLI and Restful web-services * Worked closely with the back-end developer in the process of building the RESTful API * Hands-on software development with HTML, CSS, Typescript * Worked with outside data sources and APIs * Worked with Node Packaged Management for configuring the project according to our needs Delivering a complete front-end application * Worked knowledge of front end optimization and performance techniques. * Made design recommendations towards the development of new code or reuse of existing code * Ensured high performance application on mobile and desktop * Developed and Administrated the new Angular based website * Participated in the entire agile/scrum process such as Sprint Planning, Tasking and Estimation of the assigned work * Responsible for the development of re-usable services, user interfaces, unit testing, and code reviews * Individually managed in structuring a single page applications to make them easy to maintain and to ensure they are highly modularized
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