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Alvis N.
Sysops Engineer

United Kingdom-London

7+ years experience

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360€/day

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MY EXPERIENCE

The AccessPoint Technologies

Mar 2019

2nd Line/infrastructure IT Engineer

 ● Providing IT end Line support to the Various Law Firms/Clients of AccessPoint (MSP);
● Providing Infrastructure Support to clients Site;
● Working on Infrastructure Projects for New Client.

Trinteh

Aug 2018 - Feb 2019

EMEA IT Engineer

* Providing IT support level 1-3 support to staff and escalating it to US team or Suppliers when required.
* Performing General Infrastructure Management Task such as monthly updates.

* Migrated all staff and IT equipment (in London, Oslo and Stockholm Office) of newly acquired Nordics company to Trintech Domain.

* Performed a Network refresh in all EMEA offices, changing all Network switched and VPN to new ones matching US Office.
* Led the Windows 10 deployment project in the UK and Belgium office as well as training staff on how to adapt to Windows 10.
* Migrated all EMEA users from RingCentral chat to Microsoft teams and train them on how to use it.

GMO Globalsign

Jul 2017 - Aug 2018

Multi-lingual IT Engineer

* Providing IT support to staff and performing General Infrastructure Management Tas.

* Led the Windows 10 deployment project in the UK and Belgium office as well as training staff on how to adapt to Windows 10.

* Led a project to encourage staff to make better use of Cisco Jabber and Cisco Spark applications both on their work machine and mobile to improve communication within the company.
* Led an IT Security training Project where we trained staff on how and why they should be more aware of security whilst at work or using work tools outside of the office.

Bose

Apr 2017 - Jul 2017

Multi-lingual IT Engineer

* Providing General IT Support to staff and partners based at BOSE HQ in Chatham

Ricoh

Jul 2016 - Dec 2016

IT Support

* Upgrading and updating the different IT Peripherals in the College ranging from laptops, desktops. Networks and servers.
* Deploying Windows 10 on Laptops for at the Ministry of Justice HQ  (Petite France) on behalf of ATOS.
* Deploying a new batch of Android Mobile Phones required for new employees being hired for a new Project.
* Liaising with Project Management team to identify all their immediate and long term requirements.
* Configuring AirWatch on the devices to enable new employees to immediately access their Corporate email and necessary applications/softwares using their Corporate account.
* Setting up all IT Equipment, Network and Monitoring Screens in the newly refurbished Monitoring Centre of TFL in Elephant and Castle.

Rila Group

Oct 2014 - Nov 2014

IT Support Contractor

* Providing desktops and laptop support.

* Upgrading and updating the different IT Peripherals in and network infrastructure within the business.

* Providing IT Support to Lecturers delivering lectures to remote students over WebEx.

Kent Union

Apr 2014 - Jun 2015

Retail Assistant

* Providing desktops and laptop support.

* Upgrading and updating the different IT Peripherals in and network infrastructure within the business.

* Providing IT Support to Lecturers delivering lectures to remote students over WebEx.

BT PLC

Sep 2011 - Sep 2013

IT Analyst

* Created, monitored and maintained the virtual servers (VM) situated on the physical servers at BT multiple data centres, as a key team member of the Virtual Access Team. These servers were used by employees and partners company-wide and we provided 2nd line support for all users worldwide 24/7. We rotated shifts and I frequently worked unsociable hours
* Managed several sub-projects which mostly involved creating, configuring and documenting all VMs required for new server platforms, and was responsible for reviewing and updating or archiving all of our team's documentations hosted on SharePoint and OneNote.
* Drafted and presented plans and proposals of future projects to all relevant parties occasionally for approval and funding.
* Successfully chaired morning conference calls and weekly team meetings.
* Managing services and application hosted through our Citrix system on VPN to allow users (which included BT Employees and some of our clients and Development Partners) to access files and applications hosted on our remote servers.
* Create a new web platform (using HTML/Javascript) hosted on the intranet that queried our server platform (using sql/powershell commands) and provided a live 24/7 up to date health status of the platform on a simple graphical layout using pie charts and colour coding representation.
* Managed small projects which involved the deployment of new Versions of softwares on the Vms that we managed. Coordinated and liaised with the various Software developers and Vendors. Ensure that the deployment went smoothly and that our server platform was protected at all times.

SAINSBURY'S

Jan 2011 - Sep 2011

Fresh Food Code-Checker

* Created, monitored and maintained the virtual servers (VM) situated on the physical servers at BT multiple data centres, as a key team member of the Virtual Access Team. These servers were used by employees and partners company-wide and we provided 2nd line support for all users worldwide 24/7. We rotated shifts and I frequently worked unsociable hours
* Managed several sub-projects which mostly involved creating, configuring and documenting all VMs required for new server platforms, and was responsible for reviewing and updating or archiving all of our team's documentations hosted on SharePoint and OneNote.
* Drafted and presented plans and proposals of future projects to all relevant parties occasionally for approval and funding.
* Successfully chaired morning conference calls and weekly team meetings.
* Managing services and application hosted through our Citrix system on VPN to allow users (which included BT Employees and some of our clients and Development Partners) to access files and applications hosted on our remote servers.
* Create a new web platform (using HTML/Javascript) hosted on the intranet that queried our server platform (using sql/powershell commands) and provided a live 24/7 up to date health status of the platform on a simple graphical layout using pie charts and colour coding representation.
* Managed small projects which involved the deployment of new Versions of softwares on the Vms that we managed. Coordinated and liaised with the various Software developers and Vendors. Ensure that the deployment went smoothly and that our server platform was protected at all times.

DSG International

Feb 2010 - Dec 2010

Tech guy IT - Electronic field Engineer

* As an IT Electronic Field Engineer, I duly and successfully delivered, installed, troubleshoot and repaired computer hardware, ranging from laptops, desktops, printers and scanners, Hi Fi systems, washing machines, dishwashers and American fridges, EPOS in Currys and Pc World Stores, televisions all across London, Surrey and Sussex.

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