Vicentiu C.


17+ years experience

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Jul 2017

Web Projects Manager

Lead the planning and implementation of the project.
Define project tasks and resource requirements.
Production of test plans and Strategies in accordance with the software requirements and design specifications.
Analysis of actual results arising from project implementation and management.
Assist in recommending future enhancements and improvements during the test life cycle to improve the effectiveness of the team.
Create and supervise QA assignments and provide status reports to project leadership.
Present reports defining project progress, risk registry and mitigation plan.
Establishes a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project.
Customer support: online chat | phone | ticket management
SEO project management

ecmarket inc.

Aug 2016 - Dec 2018

Senior Customer IT Support Team Lead

The patent-pending Conexiom sales automation solution was created by ecmarket, a cloud solutions developer. We’re committed to offering the most advanced solutions in wholesale distribution to our customers. Over the past fifteen years, hundreds of companies have turned to us and now rely on our technology to automatically process orders they receive from their customers. Each year, hundreds of thousands of orders representing billions of dollars in transactions are automatically processed by our solutions.

Conexiom allows distributors to focus on serving customers, not entering orders. It enables printed or emailed customer purchase orders to be converted to electronic sales orders automatically, eliminating manual entry and allowing distributors to better serve their customers. With 100% data capture accuracy, Conexiom has become a reliable business solution that helps customers to maintain a competitive edge. Conexiom is used by 10 of the top 25 wholesale distributors in North America. For more information visit www.conexiom.com

Key Responsibilities

Create, validate, maintain and QA custom document transformation “maps” using ecmarket’s proprietary toolset
Create, validate, maintain and QA custom transformation logic for maps using C#
Real-time troubleshooting and fixing of “live” maps using ecmarket’s proprietary toolset and C#
Maintain and advance internal technical documentation for the SaaS Provisioning Mapping team
After-hours support on a rotational basis

Key qualifications obtained

Perfected English communication skills both verbal and written
Outstanding attention to detail
Ability to work independently and in a remote US and Canadian team setting
Experience creating and/or maintaining technical documentation is an asset
Knowledge of coding in C++ and managing existing code
Know how to validate, maintain and QA custom transformation logic using C#
Live troubleshooting and documents code fixing

Wings4U s.r.o.

Feb 2016 - Jul 2016

Reference Manager CEE - Microsoft MBS Global Reference Program

Wings4U is a b2b (business-to-business) marketing and communications agency working with Fortune 500 companies and beyond. We turn successful client stories into further customer opportunities through smart content and strategic programs.

Responsible for helping to build a robust portfolio of strategic customer references that accelerate the sales cycle, increase market awareness and help articulate Microsoft Business Solutions offerings.
Built strong relationships with Sales organization and is able to identify and onboard strategic MBS references. Responsible for strategic customer reference recruitment, relationship management and internal stakeholder management. I worked closely with marketing, support, product, sales.

The Reference Program is a Global support center for sales and marketing teams. The main responsibilities consist of working with the reference clients - onboarding them into the program, fulfilling customer & partner requests and working with internal databases.


Jun 2015 - Jan 2016

Procurement Analyst

Suppliers contract management
3rd party negotiation
Project management
Delivery and accountability check
Market analysis
Supplier KPI management

Wings4U s.r.o.

May 2015 - Jun 2015

Customer Reference Representative - Microsoft EPG Global Reference Program

Wings4U is a b2b (business-to-business) marketing and communications agency working with Fortune 500 companies and beyond. We turn successful client stories into further customer opportunities through smart content and strategic programs.

Built a robust portfolio of strategic customer references that accelerated the sales cycle,
Increased market awareness and help articulate Microsoft Business Solutions offerings.
Built strong relationships with the Sales organization bringing a high value by onboarding strategic MBS references.
Established customer relationships with customers and delivered exceptional customer experience.
Strategic customer reference recruitment, relationship management, and internal stakeholder management.
Stakeholder of marketing, support, product, sales teams.

BIT Software

Sep 2014 - Mar 2015

ERP Software Sales Executive

Business sales management of ERP solution developed by the company with 20 years’ successful history.
Develop the network of Google Apps enthusiastic customers, providing consultancy and large
audience presentations tours.
WMS (warehouse management system) FLUXVISION business solution sales development.
Customer solution implementation and product demo.
Onsite training for customer’s employees.
Large audience presentations, in country demo tours.
Solution project management.

Ehrlich & Fenster Patent Attorneys

Jul 2013 - Aug 2014

Operations manager & IDS Paralegal

Managed documents procedures, concerning protection and prosecution of Intellectual Property. The Firm provides Patent, Design, Trademark and Breeder’s Rights services to Corporations, Institutions, Governmental Institutes, Universities and Individual clients around the world.
Operations management of the local office.
Project management related to patent filing and administration.
Continuously acquirement of knowledge and expertise in the Intellectual Property field.


Oct 2008 - Jun 2013

Key Account Team Leader

Built long-term selling strategy.
Identified new opportunities and initiated innovating business models.
Built action plans to penetrate key accounts, identified multiple stakeholders and engaged internal resources while driving the sales process.
Executed sales strategies and delivered set business targets.
Driven high level of customer satisfaction understanding challenges critical to customers by applying a solution-based approach.
Active stakeholder in customer and/or industry events.
Performed assigned duties based on business priorities and organizational needs.
Embracing the culture of the organization, respecting GBP.
Product management.


Sep 2007 - Sep 2008

Sales Manager

Developed the business according to the business plan in an allocated specific geographical area.
Managed the 3rd party Contract with suppliers and application construction companies.
Technical presentations to clients.
Large audience product presentations.
Reached monthly and yearly targets.


Jan 2007 - Jan 2008

Land Purchasing Manager

Managed new land purchasing the targeted areas, targeting to develop the quarry exploitations.
Managed the plans building in AutoCAD, based on topographic work.
Top management presentations of investments.
Third-party partners management.

Proges Srl

Aug 2004 - Nov 2006

Operations development manager

Developed the company operations, opening stores in the targeted locations.
Identified commercial locations for new stores, prospecting local markets.
Real estate rental contract negotiation.
Recruiting process management, building teams for new stores.
Store operations management.
Store chain sales management.
Build SOP for new units.

Ikar Management

Feb 2001 - Aug 2003

Sales Executive

National outdoor advertising.
Developed the network of guideposts with advertising panels.
Built and consolidated the customer’s database in the allocated area, from the project stage (authorizations, guideposts, assembling) to contract close.


Feb 2013 - Aug 2003

Project and Remote Business Operations Manager

Product ownership and development
Website development project management
Digital marketing project management
Customer relationship and operations management
IT customer support and production project management
Worldwide remote teams management
High Precision details oriented
High demand client management

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