Antonio M.

Guadalajara, MEXICO

16+ years experience

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HP Mexico

January 1996 - January 1999

Support Engineer

•    PC support engineer
•    Support HP IT Infrastructure
•    Provide support for HP IT projects

Government, Mexico

January 1999 - January 2001

Network Administrator

•    Network Administration Using Windows Based Servers.
•    Exchange Server Admin.
•    Technical Support.
•    Network Infrastructure Maintenance.

HP Mexico

June 2001 - June 2001

Support Engineer Level 3 assigned to AT&T

•    Internet Data Center Support.
•    Tier3 Deep Level Internet Hosting Support.
•    Server Installation/Configuration.
•    Web Hosting/provisioning using IIS (Windows) and HP-UX.
•    Active Directory Maintenance.
•    SQL Server Admin.
•    Real Server Streaming.
•    Server Maintenance, Clustering and Load Balancers.
•    Linux Red Hat, Windows 2000 Server Set up.

HP Mexico

July 2002 - July 2002

IT Ops/Support Analyst II

•    Work on problems/projects.
•    Evaluate unique circumstances and make recommendations.
•    Maintain application availability based on service level agreements.
•    Provide technical and application support.
•    Partner support for Digital Certificates ( PKI ).
•    SiteMinder Support 24x7 and consulting.
•    SSL certificate support for external servers.
•    ActivCard Infrastructure and Services Support.
•    Application Installation and Set Up on: HP-UX, Windows, Linux Red Hat, Apache, iPlanet, IIS.
•    Provide support for Active Directory issues, scripts maintenance, user information, server monitoring and   data consistency.

HP Mexico

March 2008 - March 2008

Problem and Change Management Tier3

    • Creation of documentation, testing and maintenance of applications worldwide, move to production management, identification and analysis of recurring issues and problem management in order to find root cause and find a permanent solution, support and maintenance of infrastructure and information systems.

    • Maintain a Knowledge Base integrated with HP ticket application management, I was part of the Change Management Team in order to optimize the daily operation regarding RFC creation, everything was made manually based on service templates and the RFC process required about 30 days for almost all infrastructure changes, now with the re-engineering process and some application development the time drop off to 21 days for critical production changes and 7 days for other non-production or critical updates.

HP Mexico

January 2009 - December 2009

Application Specialist for OC

    • Manage and coordinate support in Operations Control through ITIL (Incident management, problem management) for a wide set of Partner applications within a finance suite, the support role included Move To Production activities, trigger escalations and maintain production applications on line 99.9 % of the time in a 24x7 support scheme through SLA agreements.

    • I was part of the Tier 2 team supporting Business applications ( mission critical and entity essential ), we had about 30 applications and the team was localized in Guadalajara and Bangalore in a follow the sun support scheme, we supported homemade applications and worked with some middleware like iPlanet, Tidal (job scheduler), BAC (server monitoring), basic SQL queries, HP UX deployments and configuration, Directory Services.

HP Mexico

December 2009 - December 2013

IT Infrastructure Manager

    • IT Infrastructure Management for Global Business Intelligence/Enterprise Data Warehouse servers (Windows, HP-UX and Linux), maintain and upgrade infrastructure operation through SLAs, keep CMDB updated, Manage and coordinate worldwide Infrastructure changes (Move to production, Migration, Patching and regular maintenance) through Change Management (ITIL,ITSM, CI’s relationships and modifications ), lead and supervise infrastructure changes, be a liaison with support/development teams worldwide and customers (HP internal and HP Partners).

    • Move to production cycle, planning, resource management and coordination; provide guidance and consulting for HP GBI organization regarding IT processes and documentation, GBI platform performance reporting, report analysis, trending and report automation.

    • I was the Infrastructure manager for the Business Intelligence Platform, and part of the Platform Architect team which was located in US, I was in charge of the platform sustainability and maintenance for all environments (PRO,DEV and STG), leading a group of 5 people in Guadalajara and  leading the Data Center Migration project, we closed a DC in Houston and had to migrate all servers and applications hosted there, we took the opportunity to upgrade the hardware and the Informatica solution to 9.5 with a failover re-engineering working with a grid scheme to improve server performance and availability.

    • We saved some thousands of dollars to the company by decommissioning some servers and releasing some licenses, the platform was based on HP-UX 11 and Red Hat Linux 5.x and 6.x.I was first point of contact for change management, speeding up some processes in order to move some business projects to production.

TATA Consultancy Services

December 2013 - October 2015

IT OPS Linux Private Cloud Management USAA

    • Provide guidance for troubleshooting, create, clone, VM migration and support Virtual Servers (RHEL 5 and 6), create physical servers with RHEL 5 and 6, Linux server support, performance monitoring, LVM 2.0 for Linux file system management, install ESX on FLEX FABRIC HP Servers (Onboard Administrator, ILO, Virtual Connect), VMWare, vCenter, Datastore creation for clusters hosting virtual machines, basic SAN experience for High Availability Environments, ITIL change management process, Web server troubleshoot like Windows IIS, Apache Tomcat.

    • Cloud support Iaas, High Availability concepts (Server Clusters, Load Balanced Servers), SAN and some Veritas related knowledge, bank production environment, experience being on call for major incidents support and resolution on site, critical issues working with different teams to resolve or create a workaround solutions for Bank service disruptions involving Linux, Unix servers, virtual or physical, tools used for troubleshooting like some Splunk related knowledge to analyze log files and get a root cause.


October 2015 - March 2016

Technology Engineer

    • DevOps, Provide Support to Pre-Production environment pushing code and creating dev environments for testing using Linux, Unix and Windows with BEA Tuxedo, assigned to AT&T and supporting some Production tasks with the Billing system.


March 2016 - September 2016

Sr Consulting Engineer

    • Assigned to The Inter-American Development Bank (IADB), leading a team supporting SiteMinder (Single Sing-On or SSO) Platform as Tier4 responsible for the IT architecture maintenance and operability, Policy servers were hosted in AWS (Amazon Cloud) and some others were physical Windows Servers.

DXC technology, (HPE and CSC Company)

September 2016 - August 2017

Windows Engineer Sr

    • Member of the Windows Change Delivery Team, we were responsible for Windows virtual and physical servers platform, RFC (Request For Change) creation and management for preparing Windows servers for production, patching, SAN addition, CPU addition, Memory upgrades, Disk Space for virtuals using vSphere 5, I assist other teams with some middleware and Windows issues, Change Management, Windows Server Software update using HPSA (HP Server Automation), troubleshoot HPSA agent issues, HPE and HPI Private Cloud, ITIL methodology using HPSM for ticket management, SLA agreements, knowledge base documentation for known issues resolution.

Dedagroup Company

January 2018 - March 2018

IT Infrastructure Sr

    • I provide IT Infrastructure assistance as SysAdmin working with Linux RedHat 6 and 7, Apache Tomcat, JBoss, Jenkins, VMWare, Windows Servers, Nginx, TIBCO Jaspersoft Reports server for Linux, I lead a 4 member team, we both support Database and Server platform for EPL Inc which is a US company providing services for US Credit Unions, we work through JIRA tickets with SLAs, our common daily operation would be to create virtual servers, add CPU, Memory, create snapshots, extend Linux and Windows disk space, restore files from backups, troubleshoot, server configuration and set up, windows server patching using WSUS, platform monitoring with Nagios, Oracle Linux and Red Hat support On Call duties, Active Directory maintenance and directory services.


March 2018 - November 2019

Technical Analysis Advisor

    • I´m assigned to the Intel Team working for a customer based in Netherlands, my daily tasks are those involving Windows Server maintenance, support, VMWare related stuff, like VM snapshots, creation, VM support, and I’m usually engaged for critical issues that require deep troubleshoot, check out logs, event viewer and collaboration with other teams like network team, DB and such.


IT Infrastructure
Linux, System administration, VMware, Windows Server, Active Directory, CentOS, Infrastructure Management, Linux Red Hat, Nagios, Network administration, Networking, Nginx, PKI, RHEL, Unix, vCenter, Veritas, Virtualization, VMware vSphere, VSphere, Windows
Analysis methods and tools
Agile, DevOps, JIRA
Analysis, Cloud, Cryptography, ITIL, PaaS, Problem Solving, Sockets, Spanish, Splunk, Team management, Technical Support, Troubleshooting
Application servers
Apache Tomcat, Apache Web Server
AWS, Jboss, SaaS
Business Intelligence
Business Intelligence, ETL, Informatica, OLAP
Machine Learning
Flex, SQL


LinuxSystem administrationVMwareWindows Server

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