Andrei Moise
Business Analyst


2+ years experience

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January 1970 - September 2019

Business Analysis Foundations: Business Process Modeling
Product Management: Building a Product Roadmap
Business Analytics for Decision Making
Communicating Business Analytics Results
Predictive Modeling and Analytics
Introduction to Data Analytics for Business

January 1970 - September 2019

BEST Brasov

nov. 2005 – aug. 2010 Member

Local NGO that is involved in personal development for students trough open events like:
-Engineering competitions
-Film festivals
-Job fairs
-Season courses focused on knowledge transfer between European students
BEST Brasov

sept. 2009 – iun. 2010 Local job fair coordinator

Local job fair
Blue Streamline

ian. 2010 – iun. 2010  Sales and colaboration responsible

Racing team of "Transilvania" University of Brasov
BEST Brasov

iul. 2008 – iul. 2009 Vice president and HR coordinator

Member of the main decision holder on the local BEST group.

Specific responsibilities included:

- developing a recruitment strategy for the local BEST group
- determining the local group training necessities
- new member induction
- developing a mentorship system
- managing human resources of the Local BEST group
BEST Brasov

mar. 2007 poziţie  train-shop co-main organiser

International train-shop on Project management. Co-organized with Teodor Gheorgheasa.

January 1970 - September 2019

Customer Success Manager 101: Foundations to your CSM career
Product Management - Business to Business
Sisense Dashboard Designer
Sisense Data Modeler
The Complete SQL bootcamp

Computer Generated Solutions

April 2008 - October 2008

Customer Service Representative

Job duties:

- Attract potential customers by answering product and service questions;
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.

Vodafone Romania

September 2011 - January 2013

Data consultant

1st level Email Support for Data Services provided by Vodafone Romania including

    - Broadband services,
    - Web hosting,
    - Blackberry,
    - Terminal Configuration,
    - Application support and others.
    Job duties:

    - maintain excellent knowledge of the companies portfolio of products and services in order to
    understand customers’ needs
    - respond to incoming requests for cancellation of services and persuade customers to remain with the company.
    - proactively contact customers who are identified as at risk of cancellation and
    ensure that every opportunity to retain these customers is investigated.
    - identify opportunities to turn dissatisfied customers into happy customers.
    - document customer outcomes to add to the companies knowledge of reasons why customers
    choose to cancel their services.
    - identify new business practices that could be introduced or suggest modifications
    to existing practices that could reduce the risk of customer cancellation.
    - report regularly to team leader on all activities relating to the role.

Fuelplus Group

February 2013 - September 2019

Product Manager / Service Desk Analyst

- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
    - Create buy-in for the product vision both internally and with key external partners
    - Develop product positioning strategies
    - Handle direct customer communication and on site meetings in various countries
    - Facilitate and manage Business requirement analysis and feature discussions
    - Ensure constant customer communication and follow-up for project implementation
    - Ensure correct system setup and requirement delivery as per customer spe...
    - User support and customer service.
    - Create specific documentation for clientele
    - Provide application work instructions for customers and service desk team members
    - Handle customer online meetings and workshops
    - Handle on site customer workshops
    - Provide both internal and external product training for customers and new service desk members
    - Provide technical assistance to customers
    - Provide clarifications to customers through e-mail and phone
    - Become familiar with each client and their respective applications.
    - Learn fundamental operations of used software and hardware
    - Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software
    - Become familiar with help-desk policies and services
    - Become familiar with the Systems, Network, Database Engineers, programmers, developers, and each team in the IT Department


April 2018 - September 2019



Analysis, Business Analysis, Enterprise Project Management, Leadership, Strategic Planning, Coaching, Management, Teamwork, Troubleshooting
Computer Tools
MS Office
Business Intelligence
SAS Business Analytics
IT Infrastructure


Business Analysis quiz
SQL quiz beginner level


AnalysisBusiness AnalysisEnterprise Project ManagementLeadershipStrategic Planning

Spoken languages

ENGLISH: Advanced

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