carlos igor santos alvarez

Monterrey, MEXICO

13+ years experience

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Emerson Power Systems

August 2002 - September 2005

Jr. Network Administrator

Web document control system implementation for 5 divisions. Intranet Site Implementation for Manufacturing information. Data center administration (10 servers). Help desk support in manufacturing plant. Voice and Network administration. Internal security management (Antivirus, server and desktop OS patching). Web work instruction system implementation to reduce model change timing in production line for 5 business units.

Motores Herméticos del Sur

January 2006 - July 2007

IT Engineer

Data center administration in manufacturing plant (15 servers). Server upgrade and replacement program. Skid labeling printing improvement in plant. Help desk support in manufacturing plant and remote users. Inventory data refresh system implementation for I/E app (CAM). Application administration in data center (MP2, Tress, Exchange, SQL). WEB application development using ASP.NET. Server backup tape library installation for Disaster Recovery plan.

Emerson Tool and Appliance Company

July 2007 - August 2010

IT Supervisor

IT project management. Microsoft Windows Server administration (2003 and 2008), AD and DNS administration. DR backup management and Administration. Plan design for server upgrade and replacement (AD, DNS, SQL, Backup solution) from 2003 to 2008. Policies and controls implementations to achieve a 60% cost reduction in communication. Server hardware upgrades in data center. IT team management, IT budget forecasting and management. IT policies creation to comply with CTPAT requirements and achieve the certification. CCTV system upgrade in plant. Implementation and development of an IT Ticketing system (service and work orders).


September 2012 - July 2017

Infrastructure Management Principal

Vcenter and cluster consolidation for centralized management. VMware infrastructure upgrade. Virtualization management and solution implementation such as Microsoft Hyper and VMware ESX. Microsoft clustering for SQL and HyperV. Active Directory and DNS administration. Microsoft Windows Server upgrade project from 2000 and 2003 to 2012 and 2016. Microsoft Server datacenter migration from Dallas to Irving (AD, DNS, SQL and APPS). People management and coaching. IT project management for clients and company. Disaster Recovery planning and implementation. Planning and participation in Data Center migration from Dallas to Irving Site (Microsoft and Vmware). Encourage and enforce cross several functional team's participation in different projects. Problem solving and solution finder oriented. Service and trust improvement for 3 clients applying safe and best practices, reducing response times and ensuring a good quality in service provided.


April 2018 - November 2018

Virtualization Engineer I

vMware Virtualization infrastructure administration for Dedicated and Shared environments for fortune 500 companies, Deployment and provisioning of ESX Hypervisors, Vcenters and VM's under request by customers, troubleshooting for Virtual infrastructure (ESX, Vcenter & VMs), Proposal of solutions that matches the requirements for the customer, Encourage and enforce cross several functional team's participations for problem solving and provisioning.


December 2018 - September 2019

IT Solution Architect Engineer Sr

Build and develop solution documentation for new IT Infrastructure Projects based on business request, Microsoft Server Infrastructure design, Microsoft solution design, vMware infrastructure solution design, provide third level support to operations teams, Provide ITO to internal Back Office Core (BOC) infrastructure.


ITIL, BMC Remedy, Coaching, Design, Problem Solving, Project Management, Server Management, Spanish, Technical Support, Troubleshooting
IT Infrastructure
Virtualization, VMware, VSphere, Active Directory, Hyper-V, LANDesk, Microsoft Windows 2003 Server, Network administration, SCCM, System administration, VEEAM, Vmware ESX, Vmware Server, VMware vSphere, VMWare Workstation, Windows 10, Windows Server
Embedded and Telecom
Machine Learning
Application servers


ITILMicrosoft Hyper-VVirtualizationVMwareVSphere

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